Order Received. We'll Take it From Here.
Your order is placed, but our job is just beginning. At Frazer, support doesn't wait until we hand over the keys—it starts the moment your custom emergency vehicle is processed.
- Our Sales Operations and Engineering teams serve as your dedicated guides throughout the build.
- We dive deep into your configuration, from matching your fleet's exact paint codes to coordinating your specific customer-provided equipment.
- We manage the timelines, handle the details, and keep you informed at every step along the way.
Our goal is simple: ensuring your unit is built exactly
to your expectations with zero surprises.
Step 1
Order Processing - Sales Ops
Sales Operations serves as your central point of contact for information regarding the progression of your build. Acting as the “wizard behind the scenes,” the team ensures your order functions properly and remains in the right hands. Once everything is organized, you receive an update detailing your new unit number, the estimated timeline for completion, and information on when other team members will reach out.
- Processing orders and assigning build numbers.
- Communicating build progression, changes, and estimated timelines.
- Managing behind-the-scenes tasks like paint card tracking and approvals so you feel fully supported.
Step 2
CPI Management - Technical Sales
Shortly after your order is processed, if you have any customer-provided items (CPI) you want included on your unit, our team makes the process easy to manage
- Assisting with the planning and acquisition of specific equipment you want included on your unit.
- Providing clear timelines and specific instructions for sending your items to our facility.
- Ensuring accuracy and on-time delivery through dedicated coordination and communication.
Step 3
Order Review and Book Release
Even though your order has been received, our Sales Engineering team pours over your quote line by line to ensure every detail is completely understood before the build begins
- Reviewing your quote line by line to understand the complexity and specific details of your custom configuration.
- Clarifying exact requirements—such as matching specific paint codes to your existing fleet—so nothing is left to chance.
- Documenting and communicating your expectations clearly before the build starts to ensure a flawless final delivery.
Step 4
Release to Engineering
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Step 5
Release to Production
Sales Operations serves as your central point of contact for information regarding the progression of your build. Acting as the “wizard behind the scenes,” the team ensures your order functions properly and remains in the right hands. Once everything is organized, you receive an update detailing your new unit number, the estimated timeline for completion, and information on when other team members will reach out.
- Processing orders and assigning build numbers.
- Communicating build progression, changes, and estimated timelines.
- Managing behind-the-scenes tasks like paint card tracking and approvals so you feel fully supported.
Step 6
Production Start
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Step 7
Scheduling Inspection and Pick Up
Sales Operations serves as your central point of contact for information regarding the progression of your build. Acting as the “wizard behind the scenes,” the team ensures your order functions properly and remains in the right hands. Once everything is organized, you receive an update detailing your new unit number, the estimated timeline for completion, and information on when other team members will reach out.
- Processing orders and assigning build numbers.
- Communicating build progression, changes, and estimated timelines.
- Managing behind-the-scenes tasks like paint card tracking and approvals so you feel fully supported.
Step 8
Invoicing and Payment
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- Mauris at proin sapien
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A Team You Can Trust
we provide dedicated support to keep your mobile healthcare vehicles running.
Personalized Consultation
We work closely together to design an emergency vehicle meeting your specific needs.
Order Processing
Our engineering team ensures your custom vehicle build meets strict operational requirements.
Quality Control
Rigorous processes are designed to minimize vehicle defects before final delivery.
Vehicle Delivery
We provide practical electrical and generator training to empower your frontline crews.
Direct Support
Gain access to experienced technicians for reliable troubleshooting long after your delivery.
Accessible Parts
Fast access to replacement parts and service centers keeps your fleet operational.