Frazer, Author at Frazer, Ltd.

FRAZER IS HEADED TO THE EAST COAST….again!

We are expanding yet again. As the demand begins to grow for more and more quality mobile healthcare vehicles, we have decided to partner with another company on the East Coast. We are excited to officially announce our partnership with Patriot Fire. Patriot Fire has a long-standing sales & service organization based in Grasonville, Maryland. We will be opening another Frazer Factory Store in partnership with them! After our first phone call with Steve, I knew it was the beginning of something great for the people of Maryland, Delaware, Washington D.C., New Jersey, and Virginia. Steve and his team aligned with so many of our own values, it was impossible to ignore. We are excited and determined to bring the Frazer experience to this region and Patriot Fire is the perfect partner to help us get there Adam Fischer, Vice President of Sales & Marketing Patriot Fire is a team full of highly experienced individuals that take pride in their quality of work. More importantly, they understand what it takes to foster long-lasting relationships with our customers. How it Works Patriot Fire will handle all sales inquiries for Maryland, Delaware, Washington D.C., New Jersey, and Virginia! They will also be an integral part of continuing to expand our service network into the East Coast. Patriot Fire will function as an extension of the Frazer team. Just as we did with our partnership with ETA, we will be investing time and resources to train Patriot Fire’s sales & service members. Doing this ensures each extension of our team is just as educated as our own employees. Patriot Fire will have access to all of the successful systems, processes, and resources that we utilize here at Frazer in Houston, Texas. We expect our customers to feel like they are working directly with Frazer with this new partnership regardless of where they are located! As our presence on the East Coast continues to grow, we will be providing Patriot Fire with commonly used service parts to help reduce downtime because we know how important it is to get your unit back on the road! In the future, we will be training Patriot Fire on our remount processes. This will allow them to provide remounts locally for customers in their territory. This partnership will give us the opportunity to provide our Frazer experience to the first responders that deserve it. Get in touch with us today to see what we can build for you.

How to Get Back on the Road Faster When Your Ambulance is in a Wreck.

In the Fire & EMS industry, one of the most prevalent safety concerns is accidents involving ambulances. Considering emergency vehicles travel at much higher speeds, accidents often result in severe injury or death. According to a recent report by the National Highway Traffic Safety Administration (NHTSA), vehicle fatality rates for emergency responders are estimated to be up to 4.8 times higher than the national average. This means it is more important than ever to ensure the safety of Fire & EMS employees. As an EMS Manager, when one or more of your ambulances is out of service for extensive repairs, it can become very difficult to manage your fleet. So what’s the best way to ensure your ambulances get back on the road faster? 1. Effectively Navigate Through the Insurance Claims Process Your department has just experienced the incredibly unfortunate event of a wreck, and God willing, no one was injured. Unless you personally know Jake with State Farm, the last thing you now want to deal with is the insurance company. Let us help you, we’ve been doing this since before the iPhone was a thing, so, unfortunately, we’ve done this dance a time or two. We can provide the adjuster with valuations, replacement plans, timelines, and most importantly, our expert opinion as a builder of custom vehicles. 2. Minimize Structural Damage Using Stronger Construction Methods One of the best ways to minimize damage to your ambulance is to ensure it’s manufactured on an extremely strong base frame, it’s the backbone that all other safety features are built upon. The strength of a Frazer EMS Vehicle begins with a heat-treated 6061-T6 alloy frame that provides excellent strength to weight ratio. This particular alloy represents a typical first choice for architectural and structural applications and we appreciate the durability and strength it has provided us and our customers over the years. Our 3” x 1.5” base frame tubing represents a 12.5% increase over the 2” x 2” tubing commonly used in base frames throughout the rest of the industry. And our intricate frame design features shorter spans of 3” x 1.5” channel reinforcing the longer 3” x 1.5” tubing lengths in parallel with the chassis frame for maximum strength along that axis. Learn more about our Module Construction – Framing. 3. Modular Construction & Faster Repair Times There may be times when one of your emergency vehicles is involved in a wreck and perhaps only the chassis has been damaged. If your ambulance is not constructed modularly (meaning your patient compartment, air conditioner, and electrical systems are deeply tied directly into the chassis) this can lead to very complicated and expensive repair bills that may leave your unit out of service for a long time. When you choose a Frazer, you’re getting an Emergency Vehicle that has been designed from the ground up to be completely modular. Everything in the patient compartment from the electrical system to the 120V air conditioner is 100% self-contained. Frazer units that sustain significant chassis damage are considerably easier to get back on the road because chassis can be unmounted and replaced with a new chassis much quicker. 4. Crash Testing Helps Develop Better Safety Standards When evaluating an emergency vehicle manufacturer it’s important to understand the safety requirements of your service and the crash testing methods used by the manufacturer. Some manufacturers like to choose testing methods that involve flashy marketing videos that attempt to show how their vehicles stand up in a simulated crash. What these methods fail at showing is a real-world example of how these vehicles have held together in a real accident and the outcomes of the affected crew. Over the years, we’ve guided our customers through many crash-related events and helped them get back on the road faster. Our service engineers use real-world applications from our customer’s experiences to improve our safety policies and manufacturing procedures. “Laura, I just wanted to thank you and all your staff for building a strong and safe ambulance. This unit was in a near head-on crash on Monday…another vehicle swerved into the path of our truck striking it on the driver side which allowed the vehicle to catch the compartment behind the driver side door. This impact caused the unit to roll at least one time. Fortunately, there was no patient on board and the crew had only minor injuries. Again thank you all Frazer!!! the safety features performed above and beyond.” Chuck Sawyer, Fire Marshal, RetiredJackson County Fire Rescue 5. 24 Hour Factory Direct Service One of the most important things to consider when choosing a service partner is how familiar they are with the construction of your vehicle. What better way to ensure the quality of service to your vehicles than to choose the same company that built them? The Frazer Service Department is available 24/7 to help you with all of your service needs. We’ll work with you directly to get your unit into our shop, repaired, and back in service as quickly as possible. In the event where you’d prefer to work with your local shop, we’ll ship the parts you need directly to them. Also, you can choose to work with one of our many Authorized Service Centers around the U.S. 6. Access to Rental Vehicles Frazer is happy to offer pre-owned rental vehicles while we help you work through the repair or replacement process. All vehicles have to pass a Texas State Inspection and we go over them extensively in our service shop before releasing them for use. All rental vehicles are subject to availability. To schedule a repair or for more information related to this topic, email [email protected] or call toll-free 888-372-9371 and ask for a Service Advisor. We sincerely hope you never have to make that call to us, but if you do, we’re here to help.

New Product – Sentinel Vehicle Disinfection System

Throughout this past year, we have learned a lot about vehicle sanitization and we have found that there is no one thing that makes your vehicle invincible. We have found that the most effective solution is to use multiple systems of disinfection to ensure the safety of your first responders and of course your patients. What is it? NBPI Technology. This stands for Needlepoint Bipolar Ionization. How it Works? This technology works to safely clean the air of your emergency vehicle by releasing positive and negative ions. These ions go into the air of your Frazer unit and attach to particle, pathogens and gas molecules. After they attach, the ions suck them of their life-sustaining hydrogen ultimately killing the pathogen. Learn More Want to learn more? Watch as our Vice President of Sales & Marketing, Adam Fischer explains the new NBPI technology on our YouTube Chanel! Or Check out Sentinel’s Webpage here. Key Features Or give us a call at 888-372-9371 and ask for a sales member.

Frazer and ETA Announce Partnership

We are expanding and we are expanding rapidly! Because of this new growth and demand for high quality mobile healthcare vehicles, we have decided to partner with a company on the East Coast to open a Frazer Factory Store! New Partnership We are incredibly excited to officially announce our partnership with Emergency Transportation Associates, LLC (ETA) based in Rock Hill, South Carolina. ETA is a family owned and operated business. They have over 40 years of experience in Emergency Services. Most importantly, we trust them to bring the Frazer Experience out to the East Coast. “This is not your typical builder/dealer relationship” says Adam Fischer, Frazer VP of Sales & Marketing. “We are flipping that model on its head by modeling this as a Frazer Factory Store.” ADAM FISCHER, FRAZER VP OF SALES & MARKETING Frazer Factory Store This new Frazer Factory Store will allow ETA to handle all sales and service inquiries for the East Coast. They will cover North and South Carolina, Georgia, Tennessee, Kentucky, Virginia and West Virginia! ETA will be an integral part of expanding our service network into the East Coast. The Frazer Factor Store will be run by ETA and will function as an extension of the Frazer team. We wholeheartedly believe that this partnership will allow us to completely revolutionize this territory with our product and customer service. “The factory store experience is new and innovative to this territory. Customers need ‘speed to market’ and do not have time for a lot of back and forth between dealers and manufacturers. This model reflects the speed and flexibility needed in order to provide the extreme customer service that our customers deserve. We are excited to partner with Frazer and their industry leading EMS Vehicles.” ERIC VOGL SR AND ERIC VOGL II – CO-FOUNDERS OF EMERGENCY TRANSPORTATION ASSOCIATES, LLC How it Works Frazer will be investing time and resources to train ETA’s sales & service members because we want to help them just as we do for our local employees. In addition, we will be giving ETA access to all of the systems we utilize here at Frazer in Houston. We will train ETA on all of our processes that we have found to be successful. At Frazer, we know that getting emergency service vehicles back on the road is the utmost priority. We will be providing ETA with commonly used service parts so unit downtime is drastically minimized. We will also be training ETA on our exact remount processes. After that, ETA will be able to provide Remounts for our East Coast customers locally at the Frazer Factory Store. The new Frazer Factory Store will give us the opportunity to provide our customers on the East Coast with the complete Frazer experience because our first responders deserve it. Let us know how we can help you get your hands on a Frazer unit! To learn more about the partnership, CLICK HERE! Take a Tour of our Demo Unit

Frazer Wins Houston Chronicle Top Work Places 2020 Award!

On Sunday, November 15th, The Houston Chronicle published “The Houston Metro Area Top Workplaces” and Frazer, Ltd. was named one of Houston’s Top 50 midsize employers in 2020! Frazer is proud to be a Top Workplace in Houston, Texas! Over 37,000 employees were surveyed and The Top Workplaces Award is given to 130 companies divided among three categories – Large, Midsize & Small Companies. The evaluation for the Top Workplaces program is based upon feedback from the employee survey our employees completed a few months ago. Approximately 92% of our employees responded to the survey and we are extremely grateful for all of the responses. We plan to continue to incorporate our employees feedback throughout the year so our employees always feel Frazer is truly a wonderful place to work. Join the Frazer Team! Are you interested in joining the Frazer family and making a difference as a builder in Mobile Healthcare? See Available Job Openings

Trade-Ins, Pre-Owned Vehicles, Rentals and Loaners

Trade-Ins, We Take ‘Em! Pre-Owned, We Got ‘Em! One of the questions we hear more and more regards whether or not Frazer will take a trade-in. The super short answer is “Yes!” we absolutely do. While it’s true we’ve always been willing to work with customers on trade-ins, in reality it was never our first choice. For many years we just didn’t have the available personnel to deal with what can be a highly variable situation. Early on we rarely got our own vehicles as trades. We weren’t particularly confident in our ability to value vehicles we didn’t build and, as a result, we typically recommended our customers try to sell the vehicle at auction or re-purpose what could be salvaged. Over the last few years we’ve added to our sales staff allowing us to make far more trade-in offers to our customers. After more than 30 years of building EMS vehicles, we now see some of our own considered for trading in. Adding to that, just over a year ago our special projects guru, Herb Brady, took on the pre-owned vehicle process and does a great job keeping in touch with a host of people looking for solid options of that type. If you’re in the market for a pre-owned vehicle, please reach out to Herb at 888-372-9371. Other Trade-In Considerations A municipality trading in an item is a valid option for asset liquidation in most states. A number of organizations opt to auction off their vehicles as a standard process. But some entities believe they MUST offer the item at auction. Unless there is some local rule for asset disposal that supersedes state regulations, you should be able to take advantage of a trade-in. The amount offered for the used vehicle comes straight off the bottom line of your purchase price and is clean and transparent for your balance sheet. As with any decision governed by a set of statutes, make sure to verify your own state codes. We love the opportunity to get some of our own equipment back during the upgrade cycle, and we have a healthy list of customers who love to find those. But we take other manufacturer’s vehicles as well. Valuations and offers will always be contingent on mileage and condition of the truck and module. If you would like to consider combining a trade-in with your next vehicle purchase, please give one of our sales team a call at 888-372-9371. Rentals Frazer is happy to offer some of our pre-owned vehicles for rent. Unexpected issues happen and we want to be able to help when needed. All vehicles have to pass a Texas State Inspection and we go over them extensively in our service shop before releasing them for use. Though these vehicles are subject to availability, when we have them we can work with both short term and longer term rentals. Our book rate for rentals is $150.00 per day. Anything at or over 7 days bills at $700.00 per week. Loaners If you’re having a warranty issue we need to take care of for you, we can offer the same fleet of rental vehicles on loan while the work is in progress. As with rentals, loaners are subject to availability. You can call 888-372-9371 and direct your inquiries to Herb Brady in Sales or to Bert Jones, our VP of Service.

It’s Ordering Time!

Is that a hint of cold in the air? Are the leaves starting to change colors? Is that football on TV? As the calendar rapidly approaches October and Fall is right around the corner that can only mean one thing, it’s ordering season for a vast majority of our Fire and EMS customers. If you don’t live in Texas, or most places in the south, you may actually be feeling that first brisk bit of chill in the air. Sadly, fall weather is still just a far off dream for us. And while it’s still aggressively hot here, the end of the year is also the hottest time for orders. Most everyone has worked out budget numbers and knows what capital purchases they have planned for the next fiscal year. So what does that mean for you? We Have the Trucks! Current average lead time is 12-15 weeks for Ford, Chevy, and Ram. International and Freightliner lead times will fluctuate on a case by case basis depending on the particular options selected. Timing is Everything The other major consideration for anyone planning to place orders after October 1, will be how quickly you are able to get those orders sent to your builder. Whether working with Frazer or with someone else, the orders will be fast and furious and there will be many. The high volume and concentration can easily result in lead times increasing by 50% over the rest of the year. Frazer realizes that for some the process of getting an order from council approval to a firm PO occasionally poses some challenges. If you find yourself in a situation where that process is hindering your ability to get on our production schedule, a Letter of Intent from your agency can speed that up while you wait on the grinding gears of bureaucracy. Please reach out to one of our sales team at 888-372-9371 to make sure you have everything you need to move forward with your next purchase. They can also help walk you through any other possible ways to ensure your spot in line. If you’re still gathering information on your next purchase, please click here for more information. Go Astros! We just put that in here because we can.