A Game-Changing Experience at the Long Island Fire Expo
Fresh off the Long Island Fire Expo with our new sales and service partner, Hudson Valley Fire Equipment, I’m reflecting on the last 48 hours while waiting for my flight from JFK to IAH. This trip wasn’t just about stepping into a new market—it was about experiencing firsthand the culture, people, and communities that Frazer will serve in the years to come.
Unforgettable Moments in Long Island
One of the most memorable highlights was an incredible dinner with the Hudson Valley Fire team at Vincent’s Clam Bar. The vibrant atmosphere, the aroma of authentic Italian cuisine, the walls filled with history—it was the perfect setting to build relationships and share laughs.
These are the moments that make this journey worthwhile. Strong partnerships don’t start at a conference booth—they’re built through shared experiences, mutual respect, and genuine connection.
Stepping into a New Market
Training and onboarding with Hudson Valley Fire Equipment kicked off at full speed. From the moment I arrived, their team was eager to absorb every bit of knowledge about Frazer’s solutions. Their rapid-fire questions showed just how invested they are in getting this right:
- “Why does Frazer design things this way?”
- “How do our competitors compare?”
- “What customizations can we offer?”
- “How will our customers adapt to Frazer’s approach?”
These weren’t just surface-level questions. They reflected a deep commitment to long-term success and a strong desire to bring the best possible solutions to their customers.
What Sets Frazer Apart?
When asked what makes Frazer different, the answer came naturally: Our customer experience.
From first contact to delivery and beyond, Frazer stands by its customers every step of the way:
- Understanding customer needs
- Providing visual schematics and references
- Sharing real-world testimonials
- Keeping customers informed throughout production
- Conducting in-depth training upon delivery
- Offering long-term support and maintenance plans
Our mission is simple: Make every customer a hero.
The Frazer Difference: Culture & Agility
1. A Culture That Stands Out
The moment a potential customer steps into our Houston facility, they feel it. Some arrive skeptical, some come with a list of doubts, and some say outright, “We’re not sure if Frazer is right for us.”
By the time they leave, they say: “There’s just something different about you all.” And they’re right.
At Frazer, we don’t just sell vehicles—we become trusted partners for the long haul. From dedicated service teams to ongoing training and support, customers know we’ve got their backs.
2. A Family-Owned, Professionally-Operated Business
Frazer is a third-generation, family-owned company, but it operates with the efficiency and professionalism of a market leader. We move fast, adapt to change, and innovate quickly—qualities that massive corporations just can’t match.
Shifting the Conversation
After discussing Frazer’s values and customer experience, I shifted the conversation to what they were more familiar with:
✅ Vehicle performance
✅ Service & warranty
✅ Fleet strategy
Then, I turned the questions back on them:
- What does your fleet look like today?
- What’s your replacement strategy?
- Are you remounting your units?
- Do you prefer gasoline or diesel chassis?
- Are you planning to grow or consolidate in the future?
I wasn’t there to push a sale. I was there to help them build a long-term, sustainable fleet strategy.
Addressing Problems They Don’t Realize Exist
Many Fire and EMS departments accept breakdowns and downtime as part of the job. But they don’t always recognize the impact of poor air conditioning and electrical issues on their operations.
Revolutionary Air Conditioning
Frazer’s AC system is fully independent from the chassis:
- 120V powered, modular design
- Swappable in just 90 minutes
- Keeps vehicles in service longer
- Ensures a cooler, more comfortable environment for medics
- Improves the patient experience
- Operates on shore power for 24/7 climate control
Superior Electrical System
Frazer’s point-to-point electrical system is designed for simplicity and efficiency:
- Exterior-mounted for easy access
- Straightforward troubleshooting
- Built with widely available, locally sourced components
Custom Solutions for Every Customer
Frazer doesn’t offer a one-size-fits-all approach. We create solutions based on what works best for each department:
🚑 Some prefer in-house maintenance.
🔧 Others rely on local service shops.
💡 Some want Frazer to handle everything.No matter the need, we adapt.
The Future of Frazer in the Northeast
This trip was just the beginning. With Hudson Valley Fire Equipment as our partner, Frazer is set to make a lasting impact in this region.
The conversations we had at the Long Island Fire Expo were enlightening—not just for the attendees, but for me as well. They reaffirmed why I believe in what we do and the value we bring to Fire and EMS departments nationwide.
Let’s Talk. Let’s Build. Let’s Lead.
Are you ready to experience the Frazer difference? Let’s start the conversation today. 🚑💨
