Bastrop County EMS Director Allen Johnson shares why trust, communication, reliable vehicles, and service after the sale have built a decades-long partnership with Frazer.
For Allen Johnson, EMS Director with Bastrop County EMS, the relationship with Frazer goes back to the mid-1990s. Over the years, that relationship has followed him through multiple agencies and communities — and the reason he keeps coming back is simple: value, reliability, and trust.
In this interview, Allen shares what has made the Frazer relationship different over the long term. He talks about the importance of having direct access to people who understand his operation, respond when problems come up, and take the time to learn what matters most to his team and community.
That same approach carried into Bastrop County EMS’s latest fleet purchase. Frazer worked closely with Allen’s team on specifications, budget priorities, production timing, and the features that would provide the most value. Allen also highlights the importance of clear communication during production and dependable follow-up after delivery.
For Frazer, that is what a long-term customer relationship should look like. It is not just about delivering a custom emergency vehicle. It is about understanding the mission, supporting the customer through every stage of the process, and continuing to be there long after the unit goes into service.
Watch the full interview to hear Allen’s perspective on why trust, responsiveness, and long-term partnership continue to matter when choosing a mobile healthcare vehicle partner.
