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How Frazer Ensures Quality in Every EMS Vehicle Delivery

When it comes to emergency medical services (EMS), reliability is everything. EMS professionals need vehicles they can depend on in life-or-death situations. At Frazer, our commitment to delivering defect-free EMS vehicles isn’t just a goal—it’s a promise. Our rigorous quality control processes, testing procedures, and commitment to continuous improvement ensure that every vehicle we deliver meets advanced standards of safety and performance. Independent Quality Control Team At Frazer, quality control operates as a completely independent entity, separate from the production team. This independence ensures an objective review of every vehicle before it leaves our facility. Our quality inspectors focus solely on defect detection, process improvement, and ensuring compliance with our high internal standards. Precision Manufacturing and In-House Fabrication Frazer ensures quality by maintaining complete control over our manufacturing process. Digitally Tracked Quality Defects All quality defects are recorded digitally, allowing for easy analysis and real-time reporting. This digital tracking enables us to identify trends, address recurring issues, and continuously refine our processes for maximum efficiency. Weekly Corrective Action Meetings To maintain our high standards, our team conducts a weekly corrective action meeting to review specific defects, identify root causes, and implement solutions. This proactive approach ensures continuous quality improvement and prevents repeat issues. Comprehensive Vehicle Testing Procedures To guarantee performance, every Frazer EMS vehicle undergoes a series of rigorous tests before leaving our facility. Here are a few examples: Final Inspection and Quick Reaction Team Before any vehicle leaves our facility, customers have the opportunity to conduct a final inspection to record any defects. Our Quick Reaction Team immediately addresses any concerns before the unit ships, ensuring that no issues are passed along to dealers or service partners. At Frazer, we don’t believe in “kicking the can down the road”—we solve problems before they leave our factory. The Frazer Difference: Built for Reliability Frazer’s commitment to quality translates into real benefits for our customers: At Frazer, we’re not just delivering vehicles—we’re delivering confidence. If you’re ready to learn more about how our quality control processes can benefit your EMS fleet, contact us today to explore our solutions.

Your Seamless Journey from Sales to Service

At Frazer, we’re deeply committed to ensuring your experience with us doesn’t end at delivery—it’s just the beginning! As a trusted partner in the EMS industry, we’re dedicated to making your transition from your sales rep to our service team as seamless and supportive as possible. Our goal is simple: to make sure you always feel informed, confident, and fully supported throughout your entire Frazer journey. What to Expect After Delivery Your custom-built EMS unit has been delivered, but your journey with the Frazer Family Experience is just beginning. As part of the Frazer Family, you’ll have a direct connection to the people who designed and built your vehicle—ensuring clear communication, expert support, and a partnership designed to support you well beyond delivery. Direct service from a team that knows your vehicle inside and out and is committed to your success every step of the way. A Relationship Built to Last At Frazer, we view your investment as the start of a long-term partnership. Whether it’s routine maintenance, unexpected repairs, or even collision repairs, our dedicated Service Team is here to ensure your EMS unit runs efficiently for years to come. During the handoff process, we’ll provide essential contact information, walk you through service protocols, and answer any questions. We’re here to make sure you feel confident and comfortable in maintaining your new vehicle. The Frazer Difference: Ongoing Support You Can Count On With the Frazer Family Experience, you’ll have direct access to our team when you need it. Whether it’s routine maintenance or answering your questions, we’re committed to providing timely, efficient support—ensuring your EMS units stay on the road and ready to serve your community with minimal interruption. Service Designed Around You We know your work doesn’t stop, and neither does ours. That’s why we offer flexible service options to fit your needs. Whether you choose to use Frazer for your service and warranty work, handle it internally, or work with an existing local service center, we’re here to support you. If you’d like to introduce us to your preferred service provider, we’d be happy to collaborate. Our goal is simple: if it works for you, it works for us. No matter the situation—whether you need advice, a scheduled service, or an immediate repair—our team is ready to help you keep your fleet running smoothly. Next Steps Thank you for trusting Frazer. We’re honored to support you every step of the way!

ISC 2025 – Meet the Expert!

Join us LIVE on your favorite platform: Frazer and Siemens Healthineers are bringing you an exclusive opportunity to learn from Dr. May Nour, an expert in mobile stroke treatment. She will be presenting the Mobile Stroke Unit, an advanced vehicle equipped with the SOMATOM On.site CT scanner, designed to bring life-saving stroke care directly to patients. Live from Booth #719International Stroke ConferenceLos Angeles Convention Center Thursday, February 61:00 – 1:45 PM PST Why You Should Tune In: Don’t miss this exclusive inside look at the future of Mobile Stroke Care. Set your reminders and get ready to engage with industry experts! #MobileStrokeUnit #EMSInnovation #frazerbilt #SiemensHealthineers #StrokeCare #CTScanner #MobileHealthcare

Frazer Wins Houston Chronicle Top Workplaces 2024 Award – Five Years Running!

At Frazer, we’re no strangers to rolling up our sleeves and tackling challenges head-on. It’s how we’ve built trust with EMS, fire departments, hospitals, and mobile healthcare providers for decades. That same grit and dedication drive everything we do—and the results speak for themselves! We’re proud to announce that Frazer has been named a Houston Chronicle Top Workplace for the 5th year in a row! This award isn’t just a trophy to display. It’s a reflection of our incredible team and the strong culture we’ve built together. What Makes Frazer a Top Workplace? At Frazer, we believe in more than just building advanced mobile healthcare vehicles. We believe in building a workplace where every team member feels valued, supported, and ready to make an impact. Whether it’s on the production floor, in the design room, or at the customer’s side, we’re all in it together—focused on solving real-world problems and delivering vehicles that save lives. Why This Matters For our customers, this award means they’re working with a team that takes pride in everything we do. From the attention to detail in every vehicle to the way we collaborate, it all comes back to one thing: a relentless commitment to quality and reliability. For our employees, this recognition is a testament to what makes Frazer special. It’s a place where hard work is noticed, ideas are encouraged, and everyone has a chance to grow. Winning this award for five years straight? That’s proof we’re doing something right. What’s Next for Frazer As we look to the future, our mission stays the same: deliver innovative, dependable vehicles while staying true to who we are. With our new production facility in Sugar Land coming soon, we’re ready to take Frazer to the next level—while keeping the culture that earned us this award intact. To everyone on the Frazer team: Thank you. This award belongs to you. Your dedication, creativity, and teamwork make Frazer more than a workplace—it makes us a family. And to our customers: Thank you for trusting us to deliver vehicles that support your lifesaving work. Here’s to another year of excellence!~ The Frazer Team

Celebrating a Decade of Innovation: Frazer’s Groundbreaking Mobile Stroke Unit

In 2014, Frazer embarked on a groundbreaking journey by building the first Mobile Stroke Unit (MSU) in the United States. This innovative project was developed in partnership with UTHealth and Memorial Hermann to bring stroke care directly to patients. The creation of this specialized unit, equipped with a CT scanner, stroke treatment, and telemedicine capabilities was a significant step forward in the realm of mobile healthcare.

Frazer Service: Delivering Quality for Your Emergency Vehicles

At Frazer, Ltd., we’ve been proudly building quality emergency vehicles for over 40 years. But did you know that we also offer quality service for those vehicles? When it comes to keeping your emergency vehicles in perfect condition, there’s no better place than where it was built – right here with us! Why Choose Frazer for Service? We’ve got over 200 years of combined experience within our service teams, meaning our experts have seen and fixed just about everything. Whether it’s electrical systems, generators, air conditioners, or even wreck repairs, we’ve got you covered. Experience and Quality You Can Trust Why trust us? Because no one knows your vehicle better than the people who designed and built it. Every repair or tune-up is done with the same high standards we use in building our vehicles. We understand the specific needs of emergency vehicles, ensuring that they’re ready for action whenever you need them. So, why risk going anywhere else when you can get factory-direct service from the experts who know your vehicle inside and out? Factory Direct Means More Comprehensive Service When you choose Frazer for service, you’re not just getting repairs—you’re getting a comprehensive solution. Our technicians go beyond basic fixes, ensuring every aspect of your emergency vehicle is thoroughly inspected and maintained. We understand the critical nature of these vehicles, which is why we focus on delivering a complete service experience, addressing every detail to keep your vehicle in peak condition. We prioritize both speed and quality, ensuring that you receive timely service without sacrificing the thoroughness your vehicle deserves. Service Center Network Frazer partners with service centers across the country to ensure our out-of-state customers receive top-quality care for their vehicles. We handpick each Authorized Frazer Service Center to meet our high standards. These service centers handle your needs with the same care and attention to detail that you expect from Frazer. See our Service Center Map for an Authorized Frazer Service Center near you! Schedule Your Service Today! Contact Frazer’s Service Department today and trust the experts with over 200 years of experience to get you back on the road, ready to respond. Please fill out the form below and a Service Advisor will be in touch with you shortly.

Hudson Valley Fire Equipment Joins Frazer: Advancing Emergency Vehicle Solutions

We’re thrilled to announce our new partnership with Hudson Valley Fire Equipment, LLC (HVFE)! This collaboration represents an exciting step forward in our shared mission to provide exceptional emergency vehicle solutions to communities across the Northeastern Tri-State Area—including New York, New Jersey, and Connecticut. With a shared commitment to innovation and continuous improvement, we’re dedicated to ensuring that local emergency service departments have access to advanced vehicles and technology. Together, we’re empowering first responders with the tools they need to perform their lifesaving duties safely and effectively. Led by Santo Curro and Ellen Warner, HVFE is well-known for their dedication to quality and customer service. They’ve earned a solid reputation in the fire services industry, and we’re thrilled to welcome them as a key partner in expanding our reach. At Frazer, we’ve built a national reputation for our customizable, reliable, and safety-focused vehicles. Hudson Valley Fire Equipment will function as an extension of the Frazer team—just as we’ve successfully done with our partnerships with Reliant Fire Apparatus, ETA, Patriot Fire, and Hunter Apparatus. We will be investing time and resources to train their sales and service members to ensure they’re as knowledgeable as our own employees. With Frazer’s Factory Partners program, we’re proud to treat our partners like extended family, and HVFE is no exception. Our support doesn’t end at delivery—customers enjoy LIVE Support after the sale, ensuring they’re always well taken care of. Why This Partnership is a Game-Changer With Frazer’s Independent A/C, responders can stay cool and comfortable while staying in service longer. Our power options—whether generator, MEPS, or idle mitigation battery power—are revolutionizing the EMS industry, and Hudson Valley Fire Equipment will now bring these modern innovations to local fire and EMS departments. Plus, our focus on Lower Cost of Ownership means that departments can Go LOCO with Frazer and get more value for their investment. HVFE will function as an extension of the Frazer team, fully equipped with the knowledge and resources to offer compelling experiences. By investing in their training and providing access to Frazer’s systems, we’re ensuring that customers receive excellent service at every stage. Commitment to Community This partnership means fire services in the Hudson Valley region can now access advanced emergency vehicles that meet their specific needs. By leveraging Frazer’s modern vehicle-building capabilities, we’re bringing high-quality solutions closer to more communities, ensuring departments—big or small—are ready to protect their citizens. Looking Ahead Together with Hudson Valley Fire, we’re excited about what the future holds. Our vision is clear: to continue providing innovative, dependable, and cost-effective emergency vehicle solutions to the first responder community. Stay tuned for more exciting updates as we grow this partnership and work toward a safer tomorrow! About Frazer We’re obsessed with our customers! For 39 years, we’ve been solving challenges in pre-hospital care by building EMS Units, first responder vehicles, Mobile Stroke Units, Mobile Clinics and more. With an array of HVAC offerings, power systems, simpleelectrical systems and after-sale service, we deliver a low cost of ownership. About Hudson Valley Fire Based in Putnam County, NY, Hudson Valley Fire Equipment, LLC specializes in emergency vehicle sales and service. As an authorized representative for Seagrave Fire Apparatus, LLC, they are committed to providing top-tier fire apparatus and equipment to departments in the Tri-State Area. Contact Us

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