Sometimes The Grass Isn’t Greener

We get it. The decision to invest in a new emergency vehicle isn’t one you take lightly. Maybe you’ve wondered if another builder might have a better price, faster lead times, or the newest design. Some departments decided to “try brand X” for those very reasons. But then they came back to Frazer. When that happens, we don’t point fingers, we listen! Because we’ve heard it before: “We thought it would be the same experience. It wasn’t.” What many departments realize is that buying a vehicle is just the beginning. What happens after the sale matters just as much – if not more. Why Do Departments Come Back? When departments return to Frazer after trying someone else, it usually comes down to three things: We’ve compiled a list of departments who made the switch… and then came back to Frazer. Their stories speak for themselves. This Isn’t a Sales Pitch. It’s Perspective. The stories in this document come straight from departments who’ve been through the decision you’re making now. They made a change, learned from the experience, and ultimately chose to come back to Frazer. We’re offering this as a resource – not as a marketing piece, but as a way to help you make an informed decision. If you’d like to see who’s walked this road before, just request the document and a team member will send it your way. See Who Came Back to Frazer

🚨 Frazer Expands into Michigan with Reliant Fire Apparatus!

We’re excited to announce the expansion of our Factory Partner network into the great state of Michigan—through our partner Reliant Fire Apparatus! This move marks another important milestone as we continue to bring the Frazer Family Experience to more communities across the U.S. But this one? This one is personal. “As Vice President of Sales & Marketing, and a proud Michigan native, I can’t fully express how much this expansion means to me. It’s a full-circle moment—bringing the Frazer mission and commitment to innovation, service, and reliability to the very place I call home. With friends and family still living and working across the state, I know firsthand just how dedicated Michigan’s emergency responders are. I couldn’t be more honored to bring our vehicles and experience to serve them.” — Adam Fischer, VP of Sales & Marketing A Trusted Partner, Now Serving Michigan Reliant Fire Apparatus—a proven partner to Frazer customers in Wisconsin and Iowa—has now expanded operations into Michigan, strengthening our ability to support more first responders throughout the Midwest. Their Michigan team will provide local sales and service coverage, supported by the same customer-first approach and technical expertise that have made Reliant a trusted name in the region. With dedicated personnel already on the ground and infrastructure in place, Michigan departments can expect a seamless and responsive experience. As with every Frazer Factory Partner, we’ve equipped the Reliant team with access to the training, tools, and support systems that allow them to operate as a true extension of our factory team—ensuring the same level of care and consistency our customers receive directly from us in Texas. A Full Lineup of Solutions, Now in Michigan With this expansion, departments across Michigan now have direct access to Frazer’s complete range of mobile healthcare vehicles—all backed by local sales and service support through Reliant. From frontline Type I and Type III EMS units, to First Responder Vehicles, Critical Care Transport Units, and Mobile Stroke Units, Frazer offers purpose-built solutions for every level of care. We also provide custom Mobile Clinics and industry-trusted Frazer Remounts, giving departments more ways to extend the life of their fleet without sacrificing quality or safety. No matter the mission, Frazer and Reliant are ready to help Michigan agencies find the right fit—and keep it running for years to come. Why This Partnership Works At Frazer, we’re proud to be independently held and operated, with our headquarters just outside Houston in Sugar Land, Texas. For nearly four decades, we’ve built our reputation on designing and supporting mobile healthcare vehicles that are as dependable as the people who rely on them. That means prioritizing safety, serviceability, and innovation—not just at the point of sale, but for the lifetime of every unit we build. Our partnership with Reliant Fire Apparatus is rooted in shared values: a commitment to service after the sale, a focus on doing what’s right for the customer, and a deep respect for the work first responders do every day. Let’s Build the Future of EMS in Michigan This next chapter is all about access, support, and partnership. Whether you’re in a rural county or a large metro department, Reliant and Frazer are here to build a solution that fits your exact needs—and keep it mission-ready for years to come. Reliant Fire Apparatus – Michigan50168 W. Pontiac Trail, Unit 5Wixom, MI 48393📞 Sales: (262) 297-5020📧 [email protected]🌐 reliantfire.com About Frazer Frazer is an independently held and operated company, headquartered in Sugar Land, Texas, with over 39 years of experience designing and building reliable, easy-to-service EMS vehicles. We specialize in mobile healthcare solutions that include advanced power systems, chassis-independent HVAC, and simplified electrical systems—always backed by our commitment to lifetime support and long-term customer relationships. About Reliant Fire Apparatus Headquartered in Slinger, Wisconsin, Reliant Fire Apparatus has been a trusted fire and EMS apparatus dealer since 1994. Known for their customer-first approach and deep knowledge of the fire service, Reliant currently serves departments across Wisconsin, Iowa, and now Michigan. With the acquisition of Halt Fire, they continue to build on a legacy of exceptional support, aftermarket service, and a commitment to keeping fleets mission-ready.

What Kind of Post-Sale Support Can I Expect from Frazer?

When investing in a Frazer emergency or specialty mobile healthcare vehicle, you’re not just purchasing a product—you’re entering a partnership built on trust, reliability, and long-term support. Frazer’s post-sale services are designed to provide peace of mind and ensure your vehicle operates at peak performance throughout its lifecycle. Here’s a detailed look at what you can expect after the sale. 1. Comprehensive Warranty Coverage Frazer stands by the quality of its craftsmanship with robust warranties: 2. Dedicated Customer Service Team Frazer takes pride in its multi-faceted approach to customer service. Several teams work together to provide post-sale support: This collaborative approach ensures that no matter the issue, a knowledgeable team member is ready to help. 3. Preventive Maintenance Resources Frazer understands the importance of proactive maintenance to keep your vehicle running smoothly. Customers have access to: These tools empower your team to manage preventive maintenance effectively and reduce downtime. 4. Flexible Service Options Frazer’s extensive service network ensures support is accessible nationwide: 5. Continued Education & Training Frazer believes in equipping customers with the knowledge they need to succeed. Training opportunities include: 6. Commitment to Long-Term Relationships Frazer treats its customers like family, providing ongoing support long after the initial purchase. This commitment is rooted in our core value, Family by Choice—we choose to stand by our customers, just as they choose to trust us. 7. Transparent Communication Frazer prioritizes clear and honest communication throughout the entire ownership experience: Why Frazer’s Post-Sale Support Matters Choosing Frazer isn’t just about purchasing an ambulance or specialty healthcare vehicle; it’s about partnering with a company that understands the stakes of your work. Frazer’s proactive approach to post-sale support minimizes downtime, maximizes performance, and ensures your team is always ready to serve your community. If you’d like to learn more about Frazer’s post-sale support or schedule a service, reach out to the team today!

2014 Chevrolet C3500 Chassis Ordering

Here at Frazer, service is key. We are always working hard to ensure that your ordering experience goes as smoothly as possible. We also understand that having the right chassis options available to our customers is instrumental to the ordering process. We recently received word that the Chevy C3500 chassis ordering for 2014 models (Yes, you read that right, we said 2014 models) will be coming to a close sometime between now and July 31st, and we wanted to spread the news to our customers. If you are planning on taking delivery of a Frazer Generator-Powered EMS Vehicle and are looking to mount it on a Chevy C3500 chassis between now and August 2014, please let us know as quickly as possible. Doing this will help us get your chassis ordered and ready to go in time for your delivery. If you plan on taking delivery after August 2014, then no worries — ordering of the 2015 models will begin in time for those vehicles. Making sure that there is no interruption in the outstanding service you have grown to love from Frazer is our priority. If you have any questions please call us toll free (888) 372-9371 or send us an email. We look forward to hearing from you.