When investing in a Frazer emergency or specialty mobile healthcare vehicle, you’re not just purchasing a product—you’re entering a partnership built on trust, reliability, and long-term support. Frazer’s post-sale services are designed to provide peace of mind and ensure your vehicle operates at peak performance throughout its lifecycle. Here’s a detailed look at what you can expect after the sale.
1. Comprehensive Warranty Coverage
Frazer stands by the quality of its craftsmanship with robust warranties:
- Lifetime Module Warranty: Frazer stands by its craftsmanship with a lifetime warranty on the module, covering failures due to design, construction, or installation errors, defective workmanship, and missing or incorrect parts. This warranty applies as long as the original owner retains the module and it remains unmodified.
- Warranty Claims Support: Frazer’s service department provides dedicated assistance with all warranty claims, ensuring that any covered repairs—including but not limited to HVAC and generator systems—are addressed efficiently.
2. Dedicated Customer Service Team
Frazer takes pride in its multi-faceted approach to customer service. Several teams work together to provide post-sale support:
- Sales Team: Acts as a key point of contact to address any follow-up questions or needs.
- Engineering Team: Offers technical expertise for more complex vehicle configurations or operational inquiries.
- Service Team: Handles maintenance, warranty claims, and technical support.
- Graphics Team: Assists with vehicle branding, ensuring any updates or repairs maintain consistency with your fleet’s visual identity.
This collaborative approach ensures that no matter the issue, a knowledgeable team member is ready to help.
3. Preventive Maintenance Resources
Frazer understands the importance of proactive maintenance to keep your vehicle running smoothly. Customers have access to:
- Online Videos and Guides: Frazer’s website provides detailed resources, including step-by-step maintenance videos and troubleshooting guides.
- Maintenance Schedules: Comprehensive schedules outline regular service intervals to help you stay ahead of potential issues.
These tools empower your team to manage preventive maintenance effectively and reduce downtime.
4. Flexible Service Options
Frazer’s extensive service network ensures support is accessible nationwide:
- Full-Service Shops in Houston & Marianna: Frazer offers comprehensive service facilities in Houston, Texas, and Marianna, Florida, where vehicles are serviced by experts who know them best.
- Service Center Network: With trusted service centers across the U.S., Frazer supports customers wherever they operate. This expansive network minimizes downtime and ensures your vehicle receives expert care.
- Technical Support: Frazer’s experts are available to assist with troubleshooting, diagnostics, and vehicle maintenance questions to keep your unit operating at its best.
- Customer Service and Warranty Support: Frazer will support your agency should your fleet shop like to maintain control of service and warranty repairs. We offer training and resources to make you successful.
5. Continued Education & Training
Frazer believes in equipping customers with the knowledge they need to succeed. Training opportunities include:
- Free Training Classes: Frazer’s service department offers hands-on training for generators, electrical systems, HVAC, and MEPS to help your team better understand and maintain your vehicle’s critical systems.
- On-Demand Resources: Accessible videos and documentation ensure your team has the tools they need to operate and maintain their vehicles confidently.
6. Commitment to Long-Term Relationships
Frazer treats its customers like family, providing ongoing support long after the initial purchase. This commitment is rooted in our core value, Family by Choice—we choose to stand by our customers, just as they choose to trust us.
7. Transparent Communication
Frazer prioritizes clear and honest communication throughout the entire ownership experience:
- Regular Updates: Customers are kept informed about service options, maintenance best practices, and new offerings.
- Feedback Loops: Frazer actively seeks customer feedback to continuously improve its products and services.
Why Frazer’s Post-Sale Support Matters
Choosing Frazer isn’t just about purchasing an ambulance or specialty healthcare vehicle; it’s about partnering with a company that understands the stakes of your work. Frazer’s proactive approach to post-sale support minimizes downtime, maximizes performance, and ensures your team is always ready to serve your community.
If you’d like to learn more about Frazer’s post-sale support or schedule a service, reach out to the team today!
