At Frazer, we’re obsessed with ensuring your experience with us doesn’t end at delivery—it’s just the beginning! As a trusted partner in the EMS industry, we’re dedicated to making your transition from your sales rep to our service team as seamless and supportive as possible. Our goal is simple: to make sure you always feel informed, confident, and fully supported throughout your entire Frazer journey.
What to Expect After Delivery
Your custom-built EMS unit has been delivered, but your journey with the Frazer Family Experience is just beginning. As part of the Frazer Family, you’ll have a direct connection to the people who designed and built your vehicle—ensuring clear communication, expert support, and a partnership that lasts long after delivery. No middlemen, just fast, reliable service from a team that knows your vehicle inside and out and is committed to your success every step of the way.
A Relationship Built to Last
At Frazer, we view your investment as the start of a long-term partnership. Whether it’s routine maintenance, unexpected repairs, or even collision repairs, our dedicated Service Team is here to ensure your EMS unit runs at its best for years to come. During the handoff process, we’ll provide essential contact information, walk you through service protocols, and answer any questions. We’re here to make sure you feel confident and comfortable in maintaining your new vehicle.
The Frazer Difference: Support That Never Ends
With the Frazer Family Experience, you’ll always have direct access to the people who designed and built your unit. Whether it’s routine maintenance or answering your questions, we’re committed to providing timely, efficient support—ensuring your EMS units stay on the road and ready to serve your community without interruption.
Service Designed Around You
We know your work doesn’t stop, and neither does ours. That’s why we offer flexible service options to fit your needs. Whether you choose to use Frazer for your service and warranty work, handle it internally, or work with an existing local service center, we’re here to support you. If you’d like to introduce us to your preferred service provider, we’d be happy to collaborate. Our goal is simple: if it works for you, it works for us. No matter the situation—whether you need advice, a scheduled service, or an immediate repair—our team is ready to help you keep your fleet running smoothly.
Next Steps
- Taking Delivery of Your New Frazer: Prior to, and during the final delivery inspection, our team ensures your EMS unit is fully inspected and ready for the road.
- Service Introduction & Orientation: Our Service team will reach out before delivery to provide a personalized orientation, familiarizing you with your vehicle’s features and maintenance needs.
- Key Service Resources: You’ll receive comprehensive service manuals, maintenance guides, and direct access to our expert support team.
- Warranty Assistance: We’ll help you navigate warranty coverage for timely repairs and peace of mind.
- Ordering Parts: Easily order parts through our factory-direct parts department or the Frazer Online Store!
- Specialized Training (Generator & Electrical): We offer specialized training on maintaining your unit’s generator and electrical systems to keep everything running smoothly.
- Service Center Network: Our nationwide network is ready to assist with maintenance and repairs wherever you are.
- Preventative Maintenance: Stay ahead of potential issues with our tailored maintenance plans to maximize your unit’s performance and longevity.
- Ongoing Support & Communication: From regular check-ins to 24/7 emergency support, we’re always here to assist, ensuring your EMS units are always ready to serve.
Thank you for trusting Frazer. We’re honored to support you every step of the way!
