Your Seamless Journey from Sales to Service
At Frazer, we’re deeply committed to ensuring your experience with us doesn’t end at delivery—it’s just the beginning! As a trusted partner in the EMS industry, we’re dedicated to making your transition from your sales rep to our service team as seamless and supportive as possible. Our goal is simple: to make sure you always feel informed, confident, and fully supported throughout your entire Frazer journey. What to Expect After Delivery Your custom-built EMS unit has been delivered, but your journey with the Frazer Family Experience is just beginning. As part of the Frazer Family, you’ll have a direct connection to the people who designed and built your vehicle—ensuring clear communication, expert support, and a partnership designed to support you well beyond delivery. Direct service from a team that knows your vehicle inside and out and is committed to your success every step of the way. A Relationship Built to Last At Frazer, we view your investment as the start of a long-term partnership. Whether it’s routine maintenance, unexpected repairs, or even collision repairs, our dedicated Service Team is here to ensure your EMS unit runs efficiently for years to come. During the handoff process, we’ll provide essential contact information, walk you through service protocols, and answer any questions. We’re here to make sure you feel confident and comfortable in maintaining your new vehicle. The Frazer Difference: Ongoing Support You Can Count On With the Frazer Family Experience, you’ll have direct access to our team when you need it. Whether it’s routine maintenance or answering your questions, we’re committed to providing timely, efficient support—ensuring your EMS units stay on the road and ready to serve your community with minimal interruption. Service Designed Around You We know your work doesn’t stop, and neither does ours. That’s why we offer flexible service options to fit your needs. Whether you choose to use Frazer for your service and warranty work, handle it internally, or work with an existing local service center, we’re here to support you. If you’d like to introduce us to your preferred service provider, we’d be happy to collaborate. Our goal is simple: if it works for you, it works for us. No matter the situation—whether you need advice, a scheduled service, or an immediate repair—our team is ready to help you keep your fleet running smoothly. Next Steps Thank you for trusting Frazer. We’re honored to support you every step of the way!
Frazer Service: Delivering Quality for Your Emergency Vehicles
At Frazer, Ltd., we’ve been proudly building quality emergency vehicles for over 40 years. But did you know that we also offer quality service for those vehicles? When it comes to keeping your emergency vehicles in perfect condition, there’s no better place than where it was built – right here with us! Why Choose Frazer for Service? We’ve got over 200 years of combined experience within our service teams, meaning our experts have seen and fixed just about everything. Whether it’s electrical systems, generators, air conditioners, or even wreck repairs, we’ve got you covered. Experience and Quality You Can Trust Why trust us? Because no one knows your vehicle better than the people who designed and built it. Every repair or tune-up is done with the same high standards we use in building our vehicles. We understand the specific needs of emergency vehicles, ensuring that they’re ready for action whenever you need them. So, why risk going anywhere else when you can get factory-direct service from the experts who know your vehicle inside and out? Factory Direct Means More Comprehensive Service When you choose Frazer for service, you’re not just getting repairs—you’re getting a comprehensive solution. Our technicians go beyond basic fixes, ensuring every aspect of your emergency vehicle is thoroughly inspected and maintained. We understand the critical nature of these vehicles, which is why we focus on delivering a complete service experience, addressing every detail to keep your vehicle in peak condition. We prioritize both speed and quality, ensuring that you receive timely service without sacrificing the thoroughness your vehicle deserves. Service Center Network Frazer partners with service centers across the country to ensure our out-of-state customers receive top-quality care for their vehicles. We handpick each Authorized Frazer Service Center to meet our high standards. These service centers handle your needs with the same care and attention to detail that you expect from Frazer. See our Service Center Map for an Authorized Frazer Service Center near you! Schedule Your Service Today! Contact Frazer’s Service Department today and trust the experts with over 200 years of experience to get you back on the road, ready to respond. Please fill out the form below and a Service Advisor will be in touch with you shortly.
Now Offering: Mobile Service!
That’s right! We’re now offering Mobile Service in Houston and surrounding areas! At Frazer, we are committed to providing quality service to our valued customers. We understand the critical role that your vehicles play in saving lives, and we are thrilled to announce our new Mobile Service offering. With this service, we aim to provide prompt, reliable, and convenient solutions to keep your vehicles operating, ensuring the safety and efficiency of your fleet. Convenience at Your Doorstep: We understand that every minute counts in the emergency medical services (EMS) field. That’s why we have introduced our Mobile Service to bring repair and maintenance assistance directly to your doorstep. Our skilled technicians will visit your facility or designated location with fully equipped service vehicles, saving you valuable time and effort. This Mobile Service ensures minimal disruption to your operations, allowing your vehicles to be back on the road swiftly. Services Offered Travel Fees Download: Mobile Service Program Flyer Request Mobile Service Today
Hurricane Ian Support
Frazer is ready to help our Florida customers impacted by Hurricane Ian. The National Hurricane Center expects Hurricane Ian to gain strength and become a potentially damaging hurricane that could make landfall in Florida in the coming days. The Frazer Florida Service Center will remain open to provide support and assistance to our customers in Florida and the surrounding areas. Here are some important numbers to remember. Florida Service Center 4462 Lafayette StMarianna, Florida 32446Phone: (850) 724-1112Email: [email protected] Houston Service Center 6021 Jessamine StHouston, Texas 77081Phone: (888) 372-9371Email: [email protected] Official Service Center Network We have partnered with several service centers across the country to help you with most service needs. If you are in need of service, please see our official list of Service Centers or call us toll-free (888) 372-9371
Florida Service Center Opening Soon!
We’re expanding our Service Center Operations in Florida! Expanding will help us accommodate customers in the Florida panhandle and other surrounding areas. New facility opens Monday, February 28th, 2022 This service center will be a closer alternative to customers like Jackson County Fire Rescue which runs 10 Frazer units in the area, rather than having to take their units to Texas when in need of service. “Our interest in coming to the Panhandle of Florida is to support all of those customers that have been buying vehicles from us and provide them a higher level of service closer to their location than having to go to Houston,” Paul Stephenson, Florida Service Center Manager This new service center in Florida will act as a model as we evaluate the demand for service in other areas of the country. This will allow us to provide high-quality service for customers who are challenged with traveling to our facilities in Houston. Services Offered The new Florida Service Center can provide the following services… Warranty Service on Newly Delivered Vehicles Service on Units Outside of Warranty A/C and Generator Repairs Vehicle Upfitting All work completed at this facility will only be performed on Frazer units. Tour the Facility Contact Us Frazer Service Center 4462 Lafayette St. Marianna, Florida 32446Phone: (850)-724-1112Email: [email protected]
Free Generator and Electrical Classes
Frazer offers free classes to help you operate and maintain your EMS vehicle. Register now for generator and electrical classes. Spots are Limited!
All Frazer Vehicles to Include HAAS Safety Alert
All new and remounted EMS vehicles built after August 2021 will include three years of Safety Cloud® R2V Frazer, Ltd., a leader of generator-powered custom EMS vehicles, will include three years of HAAS Alert’s Responder-to-Vehicle (R2V) digital alerting service. This feature will come as a standard, zero-cost safety solution on all new and remounted vehicles. HAAS Alert’s Safety Cloud platform provides motorists with real-time alerts when approaching an equipped Frazer EMS vehicle with its emergency lights activated. In addition, Frazer will make Safety Cloud’s Responder-to-Responder (R2R) collision preventionl service available as an add-on safety solution to customers. Both of the R2V and R2R solutions can be retrofitted on existing EMS vehicles as desired. Safety Cloud’s R2V alerts are delivered to motorists through in-vehicle systems and navigation applications. The alerts give drivers clear advance warning and more time to safely slow down and move over. Safety Cloud has delivered 1 billion digital alerts through the popular navigation app Waze, with more partners on the way. Safety Cloud’s R2R alerts are received by emergency vehicles in the immediate proximity of other responding emergency vehicles connected to Safety Cloud. These alerts reduce the risk of crashes by up to 90% by providing critical advance warnings to drivers. Adam Fischer, Vice President of Sales & Marketing at Frazer, said that integrating Safety Cloud as a standard feature demonstrates our unwavering commitment to the safety of our customers. “For years Frazer has taken pride in designing, engineering and building our vehicles to provide medics and their patients with an ergonomic environment that will keep them safe in the event of a collision. It’s now time we make the investment in new technologies to prevent those very collisions. Adding Safety Cloud as an additional layer of protection will keep vehicles in service longer and, most importantly, increase the safety of the medical professionals and patients inside our vehicles.” Adam Fischer – VP of Sales & Marketing Jeremy Agulnek, HAAS Alert’s Senior Vice President of Connected Vehicle, praised Frazer’s commitment to innovation and leadership in safety. “Frazer’s decision to make digital alerting a standard feature on its EMS vehicles for three years is going to impact communities nationwide. Digital alerting saves lives, and Frazer understands the risk that EMS professionals face on every run. This is an investment in safety for responders, roads, and everyone that relies on them.” To learn more about Safety Cloud on your Frazer EMS vehicle(s), contact your Frazer sales representative or [email protected]. About Frazer We listen to our customers and hear their challenges. Then, we utilize our 65 years of experience to solve the challenges in the ever-evolving landscape of pre-hospital care. We specialize in Emergency Medical Services (EMS) vehicles suitable for licensing and use as Ambulances, First Responder Vehicles, Mobile Clinics, and Mobile Stroke Units. Our company provides world-class after-sale service, a lower overall cost of ownership, an advanced HVAC system, versatile power options, and now proudly offers HAAS Alert’s Digital Alerting Safety Service standard on every new or remounted unit! For more information, visit www.frazerbilt.com. About HAAS Alert HAAS Alert’s mission is to build lifesaving mobility solutions to make vehicles and roads safer and smarter. Our vision is a connected, collision-free world where everyone gets home safely. HAAS Alert makes roads and communities safer by delivering digital alerts from emergency response and other municipal fleets to nearby drivers. The company streams real-time alerts and other vital safety information to motorists and connected cars via in-vehicle and navigation systems when emergency vehicles are approaching and on-scene. For more information, visit www.haasalert.com.
How to Get Back on the Road Faster When Your Ambulance is in a Wreck.
In the Fire & EMS industry, one of the most prevalent safety concerns is accidents involving ambulances. Considering emergency vehicles travel at much higher speeds, accidents often result in severe injury or death. According to a recent report by the National Highway Traffic Safety Administration (NHTSA), vehicle fatality rates for emergency responders are estimated to be up to 4.8 times higher than the national average. This means it is more important than ever to ensure the safety of Fire & EMS employees. As an EMS Manager, when one or more of your ambulances is out of service for extensive repairs, it can become very difficult to manage your fleet. So what’s the best way to ensure your ambulances get back on the road faster? 1. Effectively Navigate Through the Insurance Claims Process Your department has just experienced the incredibly unfortunate event of a wreck, and God willing, no one was injured. Unless you personally know Jake with State Farm, the last thing you now want to deal with is the insurance company. Let us help you, we’ve been doing this since before the iPhone was a thing, so, unfortunately, we’ve done this dance a time or two. We can provide the adjuster with valuations, replacement plans, timelines, and most importantly, our expert opinion as a builder of custom vehicles. 2. Minimize Structural Damage Using Stronger Construction Methods One of the best ways to minimize damage to your ambulance is to ensure it’s manufactured on an extremely strong base frame, it’s the backbone that all other safety features are built upon. The strength of a Frazer EMS Vehicle begins with a heat-treated 6061-T6 alloy frame that provides excellent strength to weight ratio. This particular alloy represents a typical first choice for architectural and structural applications and we appreciate the durability and strength it has provided us and our customers over the years. Our 3” x 1.5” base frame tubing represents a 12.5% increase over the 2” x 2” tubing commonly used in base frames throughout the rest of the industry. And our intricate frame design features shorter spans of 3” x 1.5” channel reinforcing the longer 3” x 1.5” tubing lengths in parallel with the chassis frame for maximum strength along that axis. Learn more about our Module Construction – Framing. 3. Modular Construction & Faster Repair Times There may be times when one of your emergency vehicles is involved in a wreck and perhaps only the chassis has been damaged. If your ambulance is not constructed modularly (meaning your patient compartment, air conditioner, and electrical systems are deeply tied directly into the chassis) this can lead to very complicated and expensive repair bills that may leave your unit out of service for a long time. When you choose a Frazer, you’re getting an Emergency Vehicle that has been designed from the ground up to be completely modular. Everything in the patient compartment from the electrical system to the 120V air conditioner is 100% self-contained. Frazer units that sustain significant chassis damage are considerably easier to get back on the road because chassis can be unmounted and replaced with a new chassis much quicker. 4. Crash Testing Helps Develop Better Safety Standards When evaluating an emergency vehicle manufacturer it’s important to understand the safety requirements of your service and the crash testing methods used by the manufacturer. Some manufacturers like to choose testing methods that involve flashy marketing videos that attempt to show how their vehicles stand up in a simulated crash. What these methods fail at showing is a real-world example of how these vehicles have held together in a real accident and the outcomes of the affected crew. Over the years, we’ve guided our customers through many crash-related events and helped them get back on the road faster. Our service engineers use real-world applications from our customer’s experiences to improve our safety policies and manufacturing procedures. “Laura, I just wanted to thank you and all your staff for building a strong and safe ambulance. This unit was in a near head-on crash on Monday…another vehicle swerved into the path of our truck striking it on the driver side which allowed the vehicle to catch the compartment behind the driver side door. This impact caused the unit to roll at least one time. Fortunately, there was no patient on board and the crew had only minor injuries. Again thank you all Frazer!!! the safety features performed above and beyond.” Chuck Sawyer, Fire Marshal, RetiredJackson County Fire Rescue 5. 24 Hour Factory Direct Service One of the most important things to consider when choosing a service partner is how familiar they are with the construction of your vehicle. What better way to ensure the quality of service to your vehicles than to choose the same company that built them? The Frazer Service Department is available 24/7 to help you with all of your service needs. We’ll work with you directly to get your unit into our shop, repaired, and back in service as quickly as possible. In the event where you’d prefer to work with your local shop, we’ll ship the parts you need directly to them. Also, you can choose to work with one of our many Authorized Service Centers around the U.S. 6. Access to Rental Vehicles Frazer is happy to offer pre-owned rental vehicles while we help you work through the repair or replacement process. All vehicles have to pass a Texas State Inspection and we go over them extensively in our service shop before releasing them for use. All rental vehicles are subject to availability. To schedule a repair or for more information related to this topic, email [email protected] or call toll-free 888-372-9371 and ask for a Service Advisor. We sincerely hope you never have to make that call to us, but if you do, we’re here to help.