Building trust and maintaining long-term partnerships are at the heart of Frazer’s approach to business. For over 30 years, we’ve been committed to delivering not just reliable mobile healthcare solutions but also unparalleled customer support that ensures our clients view us as a trusted partner. Here’s how we cultivate and sustain these lasting relationships:
1. A Commitment to Ongoing Support
Frazer’s dedication to customers extends well beyond the delivery of their vehicles. Our “Support After the Sale” promise is a key differentiator that sets us apart from competitors. From the moment a customer takes delivery of a Frazer unit, they can count on us for:
- Lifetime Module Warranty: Frazer offers one of the most comprehensive warranties in the industry, reinforcing our confidence in the durability and reliability of our vehicles.
- Responsive Service Department: Our in-house service team is available to assist with repairs, preventive maintenance, and any technical questions, ensuring our customers experience minimal downtime.
- The Frazer Family Experience: Our commitment goes beyond just selling vehicles—we build lasting relationships. With direct access to our team, you get faster solutions, clear communication, and ongoing support from people who truly care about your success.
2. Transparent Communication
At Frazer, we understand the importance of keeping customers informed at every stage of their journey. Whether it’s during the design and production process or post-delivery, we ensure clear and open communication. This transparency fosters trust and allows customers to feel confident in their decisions.
- Real-Time Updates: Throughout the production process, customers receive regular updates on their vehicle’s progress.
- Educational Content: Our blogs, videos, and downloadable guides address common questions and provide insights into topics like maintenance, remounts, and customizations.
3. Customization and Collaboration
Every Frazer vehicle is tailored to meet the specific needs of the organization it serves. We actively collaborate with our customers to understand their challenges and deliver solutions that align with their goals.
- Customer-Driven Design: Every Frazer solution is built around your unique operational needs, ensuring reliability, efficiency, and performance—no matter the mission.
- Continuous Improvement: We welcome feedback to refine our offerings and improve our customer experience.
4. Embracing the “Family by Choice” Philosophy
Frazer’s core value of “Family by Choice” drives our culture of respect, collaboration, and mutual accountability. We view our customers as part of this family, fostering relationships built on trust and shared success.
- Celebrating Customer Success: From sharing customer stories to showcasing their achievements, we highlight how Frazer vehicles make a difference in communities.
- Personal Connections: Through direct interactions, whether during trade shows, factory tours, or service calls, we cultivate meaningful connections.
5. Long-Term Partnership Approach
We recognize that our customers’ needs evolve, and we are committed to growing with them. Frazer offers a range of services designed to support customers throughout the lifecycle of their vehicles:
- Remount Options: To maximize value, we offer cost-effective remounting services that extend the life of our modules.
- Training and Resources: From detailed user manuals to hands-on training, we empower customers to get the most out of their vehicles.
- Customer Feedback Loops: By regularly engaging with customers, we identify emerging needs and adapt our solutions accordingly
Why Customers Stay with Frazer
Our focus on building relationships, not just delivering products, results in exceptional customer loyalty. Many clients have partnered with us for decades, returning time and again because of the quality of our vehicles, the transparency of our processes, and the reliability of our support. At Frazer, we don’t just deliver mobile healthcare solutions—we deliver confidence, trust, and peace of mind.
By prioritizing long-term partnerships and maintaining a steadfast commitment to customer success, Frazer continues to lead the mobile healthcare vehicle industry. Ready to experience the Frazer difference? Contact us today to start a conversation about how we can meet your organization’s needs.
